Service & Support
Please set up all support and service requests
via email to ...
Our professional Service Team
Rico Czernig
Office: +49 7424 980 49 81
Mobil: +49 151 108 273 12
...
Service & Product management
Service & Support:
- Warranty Processing
- Repair Processing
- Sparepart Order
- Product Support
- Fault Diagnosis and Troubleshooting
- Documentation
- Sample Return
- Return service for products that are no longer required
Nathanael Prömel
Office: +49 7424 980 49 0
Mobil: +49 151 108 273 17
...
Product Manager Safety Controls &
Technical System Sales
Machine Safety Expert (TÜV North)
- Application Consulting
- Project planning and program creation
- Hardware Configuration
For repairs or warranty requests, please have the following data ready:
- Article Name
- Article Number
- Serial Number
- Costumer Reference (e.g request number or QS number)
Feel free to watch our video tutorials on HOLDX R:
HOLDX R User Tutorials
Our HOLDX R User Tutorials are now available as a playlist on YouTube! Our product manager Rico Czernig explains topics like the subsequent magnet calibration or diagnostic data. Have a look at the playlist for HOLDX RL and RS, as well as for our HOLDX Manager!